Britain says border e-gates back in service after outage sparked delays

28/5/2023 7:02

        Britain's automated border control gates have returned to normal operation, the Home Office said on Saturday, after a nationwide system issue caused major
        delays.
        
        Images posted on social media earlier showed long queues of hundreds of people at London's Heathrow and Gatwick airports, with frustrated passengers complaining of having to wait several hours in line.
        
        "Following a technical border system fault which affected e-gate arrivals into the UK, we can confirm all e-gates are now operating as normal," Britain's interior ministry said in a Twitter post.
        
        "We thank those travellers who were impacted for their patience and staff for their work in resolving the issue."
        
        While many foreign visitors to Britain need to see a border control officer upon landing, others, including British, EU and U.S. citizens, can use the automated gates known as e-gates to scan their passports and enter the country.